Terms of Service
Last updated: 23 June 2026
These Terms & Conditions apply to all purchases made through the website of Claire & David Cork.
By placing an order with us, you agree to these Terms & Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.
1. Applicability
These Terms & Conditions apply to all visitors, customers, and purchases made through the Claire & David Cork website.
By using our website or placing an order, you confirm that you have read, understood, and agreed to these terms.
2. Product Information
At Claire & David Cork, we carefully describe our products and provide the most accurate information possible.
Please note that:
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Product colours may slightly vary depending on your screen settings
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Small differences in appearance, texture, or measurements may occur
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We reserve the right to correct any typing errors, pricing mistakes, or inaccurate information
Such errors do not create an obligation or entitlement to compensation.
3. Orders & Payments
Orders are only processed after full payment has been successfully received.
Available payment methods may vary depending on your country and location. Customers are responsible for checking which payment options are available before completing their purchase.
By completing an order, you confirm that all provided information is accurate and complete.
4. Order Processing & Delivery
After placing an order, processing begins to prepare your items for shipment.
Estimated processing and delivery times:
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Processing time: 1–3 business days
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Estimated shipping time after processing: 1–7 business days depending on location
Some products may be shipped directly from our trusted fulfilment partners.
Please note that delivery times are estimates and may be affected by circumstances outside our control, including:
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High demand periods
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Public holidays
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Customs procedures
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Shipping delays
Delays caused by these circumstances do not automatically qualify for cancellation or refund.
5. Returns & Order Cancellations
For all information regarding returns, please refer to our separate Return Policy.
Please note:
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Orders cannot always be cancelled after they have been placed and entered processing
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Refund requests or payment disputes should not be initiated before contacting our customer service team
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We are always happy to assist and find an appropriate solution
6. Liability
Claire & David Cork takes great care in providing a reliable shopping experience.
However, we are not responsible for:
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Lost packages where tracking confirms successful delivery
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Incorrect delivery addresses provided by the customer
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Delays caused by shipping carriers, customs, or external circumstances
Our maximum liability is limited to the purchase value of the specific product concerned.
Customers are responsible for checking their delivery details carefully before completing an order.
7. Intellectual Property
All content available on the Claire & David Cork website, including:
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Texts
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Images
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Logos
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Designs
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Branding elements
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Website layout
is the property of Claire & David Cork and may not be copied, reproduced, modified, or used without prior written permission.
8. Complaints Procedure
If you have a complaint or concern regarding your order, please contact our customer support team:
Email: [Store Email Address]
We aim to respond to all enquiries within 5 business days.
For complaints regarding product quality, sizing, or damage, please include:
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Your order number
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Clear photos of the issue
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A detailed explanation
This allows us to review your request and provide the best possible solution.
9. Applicable Law
These Terms & Conditions are governed by applicable laws.
Any disputes relating to these terms will be handled by the competent courts of the applicable jurisdiction, unless mandatory legal provisions require otherwise.
Contact Information
Claire & David Cork
Email: info@clairedavid.com