Terms and Conditions
Last updated: 21 July 2026
These Terms & Conditions apply to all purchases made through the Grace & Arthur Cambridge website.
By using our website or placing an order with us, you agree to these Terms & Conditions, together with our Return Policy, Shipping Policy, Payment Policy, Privacy Policy and Cookie Policy.
Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.
1. About Us
Grace & Arthur Cambridge is the trading name used for this online store.
Website: gracearthurcambridge.com
Email: info@gracearthurcambridge.com
Legal business name: [Insert legal business name]
Business address: [Insert business address]
Company number: [Insert if applicable]
VAT number: [Insert if applicable]
2. Applicability
These Terms & Conditions apply to visitors using our website and customers purchasing products through Grace & Arthur Cambridge.
By placing an order, you confirm that:
- You have read and accepted these terms
- You are legally able to enter into a purchase agreement
- The information supplied with your order is accurate and complete
3. Product Information
At Grace & Arthur Cambridge, we aim to describe and present every product as clearly and accurately as possible.
Please be aware that:
- Product colours may appear slightly different depending on screen settings and lighting
- Minor variations in texture, pattern placement or measurements may occur
- Product measurements are approximate unless stated otherwise
- Availability may change while items are in a customer’s basket
We may correct typing errors, pricing errors or inaccurate product information at any time.
If an error affects an order you have already placed, we will contact you. Where necessary, we may cancel the affected item and issue a full refund.
Nothing in this section removes your rights where a product is faulty, materially different from its description or otherwise not of satisfactory quality.
4. Orders & Payments
Orders must be paid for in full before they can be processed.
Available payment options may include credit or debit card, Apple Pay, Google Pay and Shop Pay. Available methods may vary depending on the customer’s device, location and checkout settings.
After placing an order, you will receive an order-confirmation email. This confirms that we have received your order but does not necessarily mean that it has been accepted.
Your order is accepted when we send confirmation that it has been dispatched. If we cannot accept your order, any payment already received for the affected item will be refunded.
We may refuse or cancel an order where:
- A product is unavailable
- The price or product information contains an obvious error
- Payment cannot be authorised
- Fraudulent or unauthorised activity is suspected
- Delivery cannot be completed to the supplied address
5. Order Processing & Delivery
Orders are usually processed within:
Processing time: 1–3 business days
Estimated delivery after processing is generally:
Estimated shipping time: 1–7 business days, depending on the delivery location and circumstances.
Orders within the United Kingdom are shipped using Royal Mail. Certain orders may be prepared or dispatched by one of our trusted fulfilment partners.
Delivery estimates are not guaranteed delivery dates. Delays may occur because of:
- High-demand periods
- Public or bank holidays
- Severe weather
- Royal Mail or carrier disruption
- Customs procedures where applicable
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
Unless another delivery period has been agreed with the customer, UK distance-selling rules generally require goods to be delivered within 30 days.
We remain responsible for the order until it is delivered to you or to a person you have nominated to receive it.
Customers must check their delivery address carefully before completing an order. If an incorrect or incomplete address causes an order to be returned, additional delivery charges may apply before it can be resent.
6. Cancellations, Returns & Refunds
Grace & Arthur Cambridge offers a 30-day money-back guarantee, subject to the conditions in our Return Policy.
To request a return, contact us within 30 days of receiving your order at:
In addition to our 30-day policy, UK customers have statutory cancellation rights for most online purchases. Customers must normally notify us within 14 days of receiving an eligible item and return it within a further 14 days.
Please note:
- Contact us before returning an item so that we can provide the correct instructions
- Customers are responsible for return shipping costs for change-of-mind returns unless our Return Policy states otherwise
- We are responsible for reasonable return costs where an item is faulty, incorrect or not as described
- Products may be inspected after return
- A refund may be reduced if an item has been handled beyond what would reasonably be necessary to inspect it
- Certain personalised, customised or hygiene-sensitive products may be excluded where permitted by law
Approved refunds will be issued to the original payment method. Where required by law, refunds will be processed within 14 days of receiving the returned goods or satisfactory proof that they have been sent back.
Where possible, contact us quickly if you wish to cancel an order before dispatch. We cannot guarantee that an order can be stopped once processing has begun, but this does not remove any cancellation or return rights that apply after delivery.
7. Faulty, Damaged or Incorrect Items
Customers are entitled to appropriate remedies where products are faulty, damaged, not as described or not fit for their intended purpose.
If you receive an affected item, contact us at:
Please include:
- Your full name
- Your order number
- A description of the issue
- Clear photographs showing the problem
Depending on the circumstances and your legal rights, an appropriate solution may include a replacement, repair, partial refund or full refund.
Sale items have the same statutory rights as full-price items.
8. Liability
We take reasonable care to provide accurate product information, secure payment processing and reliable order fulfilment.
We are not responsible for losses caused by:
- Incorrect information supplied by the customer
- Events outside our reasonable control
- Use of a product in a way that was not intended or recommended
- Business losses, loss of profit or loss of commercial opportunity arising from a consumer purchase
We do not exclude or limit liability where doing so would be unlawful. This includes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, and obligations arising under applicable consumer law.
Any delay caused by circumstances outside our reasonable control will be communicated where possible. Your statutory rights remain unaffected.
9. Intellectual Property
Unless stated otherwise, all website content is owned by Grace & Arthur Cambridge or used with the permission of the relevant rights holder.
This may include:
- Text
- Product descriptions
- Images and videos
- Logos
- Graphic designs
- Branding elements
- Website layouts
- Icons and other visual material
Content may not be copied, reproduced, modified, distributed or used commercially without prior written permission from Grace & Arthur Cambridge or the relevant rights holder.
10. Website Availability
We aim to keep the website available and functioning correctly. However, we cannot guarantee uninterrupted access at all times.
We may temporarily suspend or restrict access for:
- Maintenance
- Security updates
- Technical problems
- Store updates
- Circumstances outside our reasonable control
We may also update, remove or change products, prices, promotions and website content without prior notice, provided this does not affect orders that have already been accepted.
11. Complaints Procedure
If you have a complaint or concern regarding an order, product or service, contact our customer care team:
Email: info@gracearthurcambridge.com
We aim to acknowledge or respond to enquiries within five business days.
For complaints concerning quality, sizing, damage or incorrect items, include:
- Your order number
- Clear photographs where relevant
- A detailed explanation of the issue
- Your preferred resolution
We will review the information and work with you to find an appropriate solution.
Contacting us first does not affect your right to contact your payment provider, seek independent consumer advice or exercise any statutory rights.
12. Changes to These Terms
We may update these Terms & Conditions where necessary to reflect changes in:
- Our business operations
- Payment or delivery services
- Website functionality
- Applicable laws or regulations
The version applying to an order is the version available on the website when that order is placed.
13. Governing Law
These Terms & Conditions are governed by the laws of The Netherlands.
Disputes may be handled by the competent courts of The Netherlands.
Nothing in this section removes any mandatory consumer protections that apply in the customer’s place of residence.
Contact Information
Grace & Arthur Cambridge
Website: gracearthurcambridge.com
Email: info@gracearthurcambridge.com