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Privacy Policy

Last updated: 23 June 2026

At Claire & David Cork, accessible through our online store and customer support channels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with our services.

We process all personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you visit our website, place an order, create an account, or contact our customer service team, we may collect the following personal information:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (securely processed by our payment providers and not stored on our servers)

  • IP address and device/browser information

  • Order history and transaction details

  • Website activity and browsing behaviour (through cookies and similar technologies)

We only collect information that is necessary to provide you with the best possible shopping experience.

2. How We Use Your Information

Your personal information may be used for the following purposes:

  • Processing, fulfilling, and delivering your orders

  • Providing customer support and assistance

  • Sending order confirmations, updates, and tracking information

  • Improving our website, products, and overall customer experience

  • Preventing fraud, misuse, and unauthorized transactions

  • Sending marketing communications when you have provided your consent

At Claire & David Cork, we use your information responsibly to ensure a smooth, safe, and personalized shopping experience.

3. Legal Basis for Processing Your Data

We process your personal information based on the following legal grounds:

  • Contractual necessity — to process and complete your orders

  • Consent — when you choose to receive marketing communications

  • Legal obligations — such as financial and tax-related requirements

  • Legitimate interests — including improving our services, protecting our business, and preventing fraud

4. Sharing Your Information With Third Parties

We only share your personal information with trusted third parties when necessary to provide our services, including:

  • Payment providers — to securely process payments

  • Shipping and delivery partners — to deliver your orders

  • Fulfilment partners and suppliers — to prepare and ship purchased products

  • Analytics and marketing providers — to improve our services and provide relevant content, according to your cookie preferences

We never sell your personal information to third parties.

Some orders may be fulfilled through international partners located outside the European Economic Area (EEA). When this occurs, we take appropriate measures to ensure your information remains protected and handled securely.

5. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy or as required by law.

For example, financial and transaction records may be retained for the legally required period for accounting and tax purposes.

6. Cookies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and enhance your shopping experience.

Cookies help us understand how customers use our website and allow us to provide better services and relevant content.

You can manage or change your cookie preferences at any time through your browser settings or our cookie banner.

7. Data Security

At Claire & David Cork, we take the security of your personal information seriously.

We use appropriate technical and organizational measures to protect your data against:

  • Unauthorized access

  • Loss or misuse

  • Accidental disclosure

  • Security threats

All payments are processed through secure payment systems using encrypted SSL technology.

8. Your Privacy Rights

You have the right to:

  • Request access to your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your personal data

  • Restrict or object to certain processing activities

  • Withdraw consent where applicable

  • Request data portability

To exercise any of these rights, please contact us using the details below.

You also have the right to submit a complaint to the relevant data protection authority.

9. Contact Information

Claire & David Cork
Email: info@clairedavidcork.com

If you have any questions about this Privacy Policy or how we handle your information, please contact our customer support team.