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Return & Refunds Policy

Last updated: 23 June 2026

At Claire & David Cork, we want every customer to be happy with their purchase. However, we understand that sometimes an item may not be the right fit. Below you will find our return policy with all important information regarding returns and exchanges.

If you have any questions before returning an item, please contact our customer support team first at info@clairedavidcork.com. We are always happy to help and find the best possible solution.

1. How Our Return Process Works

At Claire & David Cork, we operate using a direct-from-supplier fulfilment model. To reduce unnecessary waste and support a more sustainable approach, we do not hold large amounts of inventory in our own warehouse.

Some products may be shipped directly from our trusted international fulfilment partners. Because of this, approved returns may need to be sent to the designated return address provided by our supplier.

2. Return Period & Request Process

You may request a return within 30 days after receiving your order.

To start a return:

  • Contact us at info@clairedavidcork.com

  • Include your order number

  • Provide a valid reason for your return

  • Wait for approval and return instructions before sending anything back

Please note that returns can only be requested after you have physically received your order.

Once your return request has been approved, we will provide the correct return instructions.

3. Return Conditions

To qualify for a return, items must meet the following conditions:

  • The item must be unused, unworn, unwashed, and in original condition

  • All original tags and packaging must still be attached

  • Items may be tried on for fitting purposes, but not worn

  • Products must not show signs of use, damage, or alteration

Certain products cannot be returned for hygiene reasons, including:

  • Underwear

  • Swimwear

  • Earrings or personal jewellery items

unless they are completely unopened and unused.

4. Return Shipping Costs & Responsibility

Return shipping costs are the responsibility of the customer, including any international shipping fees or customs charges where applicable.

Customers are responsible for:

  • Correctly packaging the return

  • Shipping the item safely

  • Tracking the return shipment

  • Providing valid proof of shipment

We strongly recommend using a shipping method with track & trace, as we cannot process returns without proof of shipment.

5. Customer-Friendly Solutions

At Claire & David Cork, we always want to find the best solution for our customers.

Because international returns can sometimes be costly and time-consuming, we may offer alternative solutions where appropriate, such as:

  • A partial refund

  • A discount on a future purchase

  • Another suitable arrangement

These solutions are reviewed individually and agreed upon through email communication.

Please always contact us before returning an item so we can assist you properly.

6. Incorrect, Damaged, or Faulty Items

If your order arrives damaged, incorrect, or has a quality issue, please contact us within 30 days of receiving your order.

Please include:

  • Your order number

  • Clear photos of the issue

  • A short description of the problem

Without photos and details, we may not be able to properly review your request.

Once we receive this information, our team will review the situation and work with you to find the best possible solution.

7. Refunds

Refunds are processed after the returned item has been received and inspected.

Once approved, your refund will be issued within 30 days to your original payment method.

Please note:

  • Original shipping costs are non-refundable

  • Refund processing times may vary depending on your payment provider

8. Order Cancellations

Once an order has been placed and entered our processing system, it cannot always be cancelled.

If you have any concerns regarding your order, please contact us as soon as possible at info@clairedavidcork.com.

We kindly ask customers to contact our support team first before requesting a payment dispute or chargeback. We are always willing to help resolve any issues directly.

9. Responsibility & Delivery Information

Claire & David Cork is not responsible for packages that show as successfully delivered according to tracking information.

Customers are responsible for providing the correct delivery address when placing an order.

If you notice an incorrect address after ordering, please contact us within 24 hours at:

info@clairedavidcork.com.

After this period, we may not be able to make changes to your delivery information.

Contact Information

Claire & David Cork
Email: info@clairedavidcork.com

Our customer support team is always available to assist you with any questions regarding your order or return.